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Peer Pressure and Healthy Competition

Q:

In March we saw a significant customer improvement. This customer has made strides over time and had a performance spike this month. So I asked Alan, who oversees their fleet, what he attributed this improvement to.

A:

Alan has multiple locations in his business, so it’s not as simple as just having a local driver meeting, but he did respond with a picture of one of his driver’s scorecard bulletin boards. As you can see below, they post the entire scorecard for every driver to see. The company clearly communicates their goals and expectations and post the results.

If you and your team are not seeing results as expected due to the inability to find time to coach specific drivers, maybe this idea could help trigger some competition with your drivers as well.

Thank you, Alan and the Spectra team, for sharing your tip for success!